FAQS
Return
1. Return Policy
We are committed to customer satisfaction. If you receive any products that you are unhappy with for any reason, simply return to us within a 7 days period, in the condition that you received it, and we will gladly exchange or refund*. Please send a return request to Shakiraaz Customer Service via e-mail at shakiraazhomewares@gmail.com
*Refunds not applicable on sale or promotional items.
Steps for a return:
1. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
2. Affix an address label to your package, making sure you cover or remove original shipping label.
3. Our address is: Please email us at shakiraazhomewares@gmail.com or call us at 0403853703 to get our address fro return
4. Send off via your local Post Office. For security and peace of mind, we strongly suggest you insure with registered post.
5. Once we receive, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible.
6. To keep you informed, we will send an email confirming your refund or new product, and how it is being processed to your original form of payment.If an item is being returned for credit, no credit will be issued until the item has been inspected.
2. How long will it take to refund a customer?
It may take 4-5 business days for your return to reach us. Once it is received and inspected (usually within 48 hours of receipt), Your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 1-5 business days after your credit is applied for it to post to your account.
3. What is the refund criteria for product returns?
Any returned item must be in perfect condition, with no damage to the item.
Ordering
The easiest way to order from us is to purchase via our website using Paypal. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We can also take orders via instagram at @shakiraazhomewares
1. Where can I find Promo coupon codes?
Shakiraazhomewares occasionally send out timely emails with coupon codes and special offers for Shakiraaz subscribers. All you have to do is opt-in to receive emails from shakiraazhomewares home page. But that isn't all! We also post exclusive promos and coupons for our Instagram / Facebook fans, so be sure to like us on these social media channels.
Shipping & Delivery
1. How long will it take to deliver an order?
Orders received will be posted within 48 hours where possible and it will be delivered anytime between 1-7 business working days.
2. How will a customer know if their order is placed successfully?
Customer will receive an email with an order ID once the order is successfully placed. The email will have all the details related to the order.
3. What will be mode of delivery?
Deliveries within Australia will be sent via standard Australia Post
4. What is the charges for standard shipping?
Delivery charges will be displayed at checkout.
5. Do you ship to my country?
During signup to create your account we will ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Item out of stock
If an item on the site is showing out of stock, please email us on shakiraazhomewares@gmail.com to enquire about its availability.